Refund policy

Online purchases of full-priced products can be exchanged or refunded within 14 days of the original purchase date. Items received outside of this time period will not be accepted. Exchanges are based on stock availability. 

Made to order or imported products are made to your unique requirements and cannot be cancelled after one business day from placing the order.

Please contact us within one business day of placing your order if you would like to make changes to your order for made to order or import product. After this time we may not be able to make changes or there may be fees incurred, however please do not hesitate to contact us and we will do our best to accommodate your request.

Sale items are not eligible for refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquire@designcentralnz.co.nz. Please note that returns will need to be sent to the following address: DESIGN CENTRAL, 29 BATH STREET, PARNELL, AUCKLAND, 1052.

If your return is accepted, we well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Shipping costs to return or exchange an item are at the customers expense unless the item is faulty. We only refund original shipping costs if the item is faulty. 

You can always contact us for any return question at enquire@designcentralnz.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquire@designcentralnz.co.nz.